fc78 Frequently Asked
Questions

You must be at least 21 years old to register and play on fc78. This is a strict PAGCOR regulatory requirement for all online gaming platforms serving Filipino players. Age is verified at registration and confirmed again through KYC document review before any withdrawal is approved.

fc78 requires a valid, government-issued Philippine ID — such as your PhilSys National ID, Philippine passport, or driver's license — along with a selfie photo taken while holding your ID. Documents must be clear, unexpired, and show your full name and date of birth. Verification is typically reviewed within one business day.

No. Each player is permitted only one active fc78 account. Duplicate accounts are detected through KYC review and payment method analysis. If multiple accounts belonging to the same individual are found, all associated accounts will be closed and any balances may be forfeited in accordance with fc78's Terms and Conditions.

On the fc78 login page, click "Forgot Password" and enter your registered email address. A password reset link will be sent to that email — check your spam folder if it doesn't arrive within a few minutes. Follow the link to set a new password. If you no longer have access to your registered email, contact fc78 support directly.

You can request account closure at any time by contacting fc78 customer support. Before closure, any verified real-money balance will be processed to your nominated withdrawal method. If you are closing your account because of gambling concerns, fc78 strongly recommends using the self-exclusion tool instead — it offers more flexibility and can be reactivated later.

Log in to your fc78 account, navigate to the Deposit section, and select GCash. Enter the amount you want to deposit — the minimum is ₱100 — and follow the on-screen prompts to complete the transaction through your GCash app. GCash deposits are credited to your fc78 balance instantly upon successful transaction confirmation.

GCash withdrawals from fc78 are typically processed within 5 to 30 minutes after approval. Processing times may occasionally be longer during peak hours or where additional verification is required. Withdrawal requests require completed KYC verification. If your GCash withdrawal has not arrived within two hours, contact fc78 support with your transaction reference number.

Yes. PayMaya (now Maya) is a fully supported payment method on fc78 for both deposits and withdrawals. The process is the same as GCash — select PayMaya in the payment section of your fc78 account, enter the amount, and authenticate through your Maya app. Deposits credit instantly; withdrawals are typically completed within 5 to 30 minutes after approval.

The minimum deposit on fc78 is ₱100 for most payment methods including GCash and PayMaya. Minimum amounts for bank transfers via BPI, BDO, or Metrobank may vary and are displayed during the deposit process. There are no deposit fees charged by fc78 — though your bank or e-wallet provider may apply their own transaction charges.

Bank transfer withdrawals to BPI, BDO, or Metrobank accounts are typically processed within the same business day or the next business day, depending on when your withdrawal request is submitted and approved. Philippine bank cut-off times apply. GCash and PayMaya are faster alternatives if you need funds more quickly.

fc78 does not charge a platform fee on standard withdrawals. However, third-party payment processors — including GCash, Maya, and your bank — may apply their own transaction fees, which are outside fc78's control. The amount deducted by fc78 from your balance will always equal exactly the withdrawal amount you requested.

fc78 offers a full range of casino games including live Baccarat, live Sic Bo, live Roulette, live Blackjack, and live dealer variants popular with Filipino players. The platform also features a wide library of JILI slots, other video slots from leading providers, Bingo, and Lucky Neko and Lucky Piggy specialty games. The complete game library is accessible on mobile and desktop.

Yes. fc78 is fully optimized for mobile browsers on both Android and iOS devices. You can access the complete fc78 game library — including live dealer tables, JILI slots, Bingo, and specialty games — directly through your mobile browser without downloading any separate app. Just visit fc78.org on your phone and log in to your account.

All slot games on fc78 use certified Random Number Generator (RNG) technology that has been independently tested for statistical fairness. RTP — Return to Player — is the theoretical percentage of wagered money that a slot pays back over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average. RTP figures are displayed in each game's info section.

Yes. fc78's live casino section features real human dealers streamed from professional studios in real time. Filipino players can enjoy live Baccarat, live Sic Bo, live Roulette, and live Blackjack — all with authentic casino atmosphere, real cards and dice, and chat functionality. Live tables are available around the clock to suit Philippine gaming hours.

If your connection drops mid-round, the round will complete on the server side. When you reconnect, your fc78 account balance will reflect the correct outcome — win, loss, or push — of any bets that were confirmed before the disconnection. Bets not yet confirmed at the time of disconnection are generally returned to your balance. If you believe a round result is incorrect, contact fc78 support with the session details.

fc78 offers a welcome bonus for new players on their first deposit. The specific bonus amount and terms are displayed on the fc78 promotions page at the time of registration. To claim it, opt in to the welcome offer during your first deposit. All welcome bonuses are subject to wagering requirements — the required playthrough multiplier and validity period are shown in the promotion details before you opt in.

Wagering requirements — also called playthrough requirements — specify how many times you must bet your bonus amount before it becomes withdrawable as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawing the bonus funds. Your fc78 account dashboard tracks your progress toward completing any active wagering requirement in real time.

Bonus eligibility varies by promotion. Most fc78 bonuses can be used on slots and selected table games, but some promotions may restrict use to specific game categories or titles. Live casino bets may contribute differently toward wagering requirements compared to slots. Always review the specific terms of each fc78 promotion before activating a bonus to understand which games qualify.

fc78 rewards regular Filipino players through a loyalty program that tracks real-money gaming activity. As you play, you accumulate points that contribute toward VIP tier progression. Higher VIP tiers on fc78 unlock benefits such as enhanced withdrawal limits, dedicated account management, exclusive reload bonuses, and faster withdrawal processing. Current loyalty program details are displayed in your fc78 account dashboard.

fc78 operates as an online gaming platform in alignment with PAGCOR — the Philippine Amusement and Gaming Corporation, the government authority responsible for regulating gaming activities in the Philippines. PAGCOR establishes the regulatory framework that governs responsible gaming requirements, age verification standards, KYC procedures, and player protection obligations that fc78 follows.

Online gaming in the Philippines is regulated by PAGCOR. Filipino players aged 21 and above may legally participate in online casino games on PAGCOR-aligned platforms. It is your responsibility to ensure that online gaming is lawful in the specific jurisdiction from which you access fc78. fc78 does not provide legal advice — if you have specific legal questions about gaming in your location, consult a qualified legal professional.

Log in to your fc78 account, go to Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately when set. You can reduce a limit at any time — increasing a limit requires a waiting period before it becomes active, giving you a chance to reconsider. Setting deposit limits is one of the most effective responsible gaming steps you can take.

Self-exclusion suspends your fc78 account for a period you choose — from 6 months up to permanent closure — preventing you from logging in, depositing, or placing bets during that time. To activate it, go to Settings → Responsible Gaming → Self-Exclusion in your fc78 account, select your exclusion period, and confirm. Self-exclusion takes effect instantly and cannot be reversed during the exclusion period. Learn more on our Responsible Gaming page.